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NOVA Systems · Service Desk & Workplace IT
Welcome to your first day.
You have joined NOVA Systems as a junior IT support specialist for the day.
You will turn vague user reports into evidence, follow security and access procedures, choose safe next steps and explain what is happening without hiding behind jargon.
What this role tends to do
Read the symptom carefully
Test one layer at a time
Keep the user informed
Guided Mode starts on by default.
You can switch to Assisted or Work Mode inside the workbench whenever you want more realism.